Frequently asked questions
Product-specific answers are also available on the relevant product pages.
Where can I find manuals and certificates?
Available manuals, specifications and certificates are listed in the Documents & certificates section of the product page. If you cannot find the document you need, contact support with the model name.
How do I check part or battery compatibility?
Check the product specifications, dimensions, connectors, battery chemistry and voltage before ordering. If compatibility is unclear, contact support with the model name and the part you want to use.
How can I track my order?
Use the Track order page with the email address from checkout and the order number from your confirmation message. Your current order status and any recorded shipment details will be displayed.
Can I use a coupon with another offer?
Coupon eligibility depends on minimum spend, expiry, usage limits and the promotion combination settings. Enter your code and select Apply at checkout; the order summary confirms whether a discount applies.
Are all RC models waterproof?
Water resistance is model-specific. Do not assume a model, battery or electronics are waterproof from the appearance of the product or collection artwork. Check the manufacturer instructions and ask support if the rating is not listed.
What should I confirm before ordering model 2428?
The imported catalog uses both 1:28 and 1:24 scale labels for model 2428. The listed dimensions are 22.8 x 10.1 x 11.7 cm. Confirm the exact version and scale with support before ordering.
What motor and suspension are listed for this 1:14 monster truck?
The imported catalog lists a 390 brushed motor, four-wheel drive, zinc-alloy gears, independent suspension and lighting. Package contents, battery and charger should be confirmed for the selected SKU.
Is the 1:18 monster truck a brushless model?
Yes. The imported catalog describes a three-in-one brushless control system with a 2838-5000KV motor and independent oil-filled suspension. Check the selected SKU and confirm included battery and charger details before purchase.
Which electronics are described for the 1:12 3S racing car?
The imported listing describes a brushless motor, separate 35A electronic speed controller, separate receiver and steering servo. It mentions different battery-capacity versions; confirm the exact battery supplied with your selected SKU.
What scale and dimensions are listed for model 144016?
The imported catalog lists model 144016 as 1:14 scale, measuring 29 x 21 x 11.5 cm, with a 390 brushed motor and four-wheel drive. Confirm the included accessories and charging equipment before ordering.
Which controls are described for the 1:28 rally car?
The imported listing describes forward, reverse, left, right and braking functions, plus vehicle lighting. It lists dimensions of 16.5 x 8.0 x 6.0 cm. Confirm the battery, charger and included accessories for the selected SKU.