Returns & Refunds

TORVEX RC RETURNS & REFUNDS POLICY Last updated: 27 October 2026 1. Contact support first If you want to return an item or report a problem, contact support through the Contact page with your order number, checkout email and a description of the issue. Include photographs when useful. Please request return instructions before shipping; do not use a parcel's sender address as a return address without confirmation. 2. Eligibility and condition Eligibility depends on the reason for return, the condition of the item, product-specific conditions disclosed before purchase and applicable consumer law. Keep original packaging, accessories and documents while a request is assessed. Used, modified, crashed or incorrectly charged equipment may require a different assessment from an unused item. Contact support before purchase if you need to confirm a change-of-mind return window for a specific product. Your mandatory cancellation and consumer rights are unaffected. 3. Wrong, damaged or faulty items Report an incorrect, damaged or apparently faulty item promptly after discovering the issue. Retain packaging and avoid further use if it could worsen the problem. Support will review the information and explain the appropriate remedy, which may include troubleshooting, replacement, repair or refund depending on the circumstances and your applicable rights. 4. Batteries and restricted goods Do not mail a swollen, leaking, damaged or otherwise unsafe lithium battery. Tell support about the condition first so safe handling options can be discussed. Carrier restrictions may apply even where a return is approved. 5. Return shipping Support will confirm the return destination, any authorization reference and responsibility for shipping costs for your particular request. Costs and available remedies depend on the reason for return and applicable law. Package approved returns securely and retain shipping evidence. Do not incur special shipping charges without discussing them with support first. 6. Refunds Once a refund is approved, it is submitted through the original payment method where supported. Payment-provider and bank processing times vary; support can provide the refund status available to the store. The amount and treatment of original shipping, return shipping and other charges depend on the reason for the refund and your applicable rights. 7. Cancellation Contact support promptly to request cancellation. Orders that have already entered fulfilment or been dispatched may require a return process. A paid order that the store cancels will be handled through the payment provider's refund process. 8. Questions Use the Contact page for return and refund questions. Include your order number and do not post account passwords or payment credentials.