Product Safety & Support

TORVEX RC PRODUCT SAFETY & SUPPORT Last updated: 27 October 2026 Read the product listing and manufacturer instructions before operating a model, battery or charger. Products may have different age guidance, skill requirements and included equipment. Ask support if any information is unclear before purchase. BATTERIES AND CHARGING Use a charger and charging settings compatible with the battery chemistry, voltage and cell count specified by the manufacturer. Inspect batteries before use and follow the manufacturer's charging, storage and disposal instructions. Stop using damaged batteries. Do not send a damaged lithium battery back without first contacting support about safe handling and carrier restrictions. COMPATIBILITY Confirm dimensions, connectors, voltage, cell count, radio frequency and supported equipment before selecting replacement parts or accessories. A part that looks similar may not be compatible. Product documents and downloadable specifications provide additional information where available. OPERATING MODELS Choose a suitable operating area, keep people and animals clear of moving parts and follow manufacturer guidance. RC aircraft, radio equipment and boats may be subject to local operating restrictions. Confirm destination requirements and required permissions before use. SUPPORT AND WARRANTY QUESTIONS Contact support with your order number, model, selected variant and a description of the issue. Manufacturer warranty coverage, if any, depends on the product and the warranty information supplied with it. The store does not state a single universal manufacturer warranty period. Support will explain the applicable process for your product. Statutory consumer rights remain unaffected.